Privacy policy

Last updated October 19, 2026

RentDonkey (“we”) makes software that property management brokerages use to manage rentals. This policy explains what information the RentDonkey website and app collect, why, who we share it with, and the choices you have.

If you are a tenant or an owner: your property manager decides what information about you goes into RentDonkey and is responsible for it. We hold and process it on their behalf. Questions about your lease, rent or account are best sent to your property manager first.

Information we collect

Account details: name, email address and phone number of brokerage staff, owners and tenants, and the role each person has.
Rental records: properties, units, leases, rent amounts, charges, payments, security deposits, owner statements and trust-account records.
Files and messages: documents, signed leases, repair requests, photos and messages people upload or send through the app.
Payment details: card and bank details are entered on Stripe’s secure pages and stored by Stripe, not by us. We keep only what we need to show a payment method and its payments: its type, the bank or card brand, and the last four digits.
Business verification: when a brokerage connects its Stripe account, Stripe collects identity and banking details directly. We receive only the account’s status.
Technical information: the IP address and time of each sign-in and change, kept for security and for the audit log brokerages rely on.
Cookies: one cookie that keeps you signed in to the app. This website sets no cookies. We don’t use advertising or tracking cookies, and we don’t run analytics that follow you across sites.

How we use it

To run the service: collecting rent, keeping ledgers, preparing statements, sending leases for signature and handling repairs.
To send emails the service needs, such as sign-in links, payment confirmations, statements, repair updates and notices from your property manager.
To keep accounts secure, prevent fraud and investigate problems.
To meet legal duties, including record-keeping rules that apply to brokerages’ trust accounts.

We don’t sell personal information, share it for advertising, or use it to build marketing profiles.

Who we share it with

Only with the property management brokerage your information belongs to, and with the service providers that run RentDonkey for us, each for its own part of the job:

Stripe: payments and payouts, and verifying brokerages.
Dropbox Sign: sending leases for electronic signature.
Resend: delivering the app’s emails.
Railway: hosting the app, its database and uploaded files.
Cloudflare: our domain, this website, and secure connections to both.
Google Workspace: our support and privacy mailboxes.

We may also disclose information when the law requires it, to protect people’s safety, or as part of a sale or merger of our business, in which case this policy continues to apply.

How long we keep it

For as long as the brokerage’s account is open, and afterwards for as long as the brokerage needs the records to meet its legal duties (California generally requires brokers to keep trust-account and transaction records for three years). Backups are deleted on a rolling schedule.

Security

Every connection is encrypted with HTTPS. Sign-in uses single-use email links, so there are no passwords to steal. Each brokerage’s data is kept separate, and staff see only what their role allows. No system is perfectly secure, but we will tell affected brokerages promptly if we learn of a breach affecting their data.

Your choices and rights

You can ask to see, correct or delete personal information we hold about you, or for a copy of it. California residents have these rights under state law, and we offer them to everyone. Email privacy@rentdonkey.com. If your information was entered by a property manager, we will pass your request to them and help them respond. We won’t treat you differently for making a request. Some records, such as payment and trust-account records, must be kept by law even after a deletion request.

Children

RentDonkey is for adults. We don’t knowingly collect information from children under 16.

Changes

If we change this policy, we will update the date at the top. If the change is significant, we will also tell brokerages by email before it takes effect.

Contact

Privacy questions or requests: privacy@rentdonkey.com. Everything else: support@rentdonkey.com.